The information revolution
Public administration is, by its very nature, highly
information intensive. Government business can be considered as a series
of systems, such as education, health, defense, public revenue and
expenditures, natural resources management, and social security.
Public administration relies heavily on the use of
information and communication technologies to gather, process, and
diffuse information within both public and private domains.
Brazil can determine every night its cash and foreign
exchange positions. Every fiscal transaction is validated every day
against budget and public liquidity. The system eliminated the need to
maintain a substantial no-interest float and created many secondary
capabilities. Success depended on many factors, including strict
centralized transaction control, compatible public policies, a highly
skilled work force, and substantial long-term investment.
The author refers to the work force as
a) not sufficient.
c) very well qualified.
e) in need of training.